Key Purchase Overview
IMPORTANT! If you have SmartCAM v18 or earlier software, read the important information on the right regarding replacement license key requests for versions of those older versions.
For SmartCAM v19, v2014 or later, below you will find a summary of the process for key purchase requests for customers not on SMA.
If you have questions, please email them to: KeyRequest@SmartCAMcnc.com.
Q. Why is there a processing fee for replacement license keys?
First, there is NO processing fee charge for active maintenance (SMA) customers who request replacement license keys, because they are supporting their SmartCAM licenses and are investing in SmartCAM's future.
For customers who choose not to purchase SMA for their SmartCAM licenses, we charge an administrative fee for processing the replacement keys. The fee is intended only to offset our costs of administering the program. SmartCAMcnc does NOT make a profit on the administration of replacement license keys.
When a customer purchases a SMA agreement, we will gladly refund the fees of any replacement keys processed in the previous 30 days.
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