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SmartCAMcnc Technical Support
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| Topic: Troubleshooting Installation and Licensing in Windows|
Technote 155
Date: 04/97
Product: All SmartCAM Applications
Version: 9.xx - 11.5
Problem:
-
How can I troubleshoot specific error messages when installing and licensing
SmartCAM?
NOTE: The information presented here is supplemental
to the instructions provided for you in your "Installation Guide for all
SmartCAM Products" and your application's Release Notes. Please refer to
those instructions BEFORE using this technote.
July 2004: References to Win95 also apply to Win2K and XP.
See Technote 200 for XP installs
Solution:
1.0 Troubleshooting the Installation
2.0 Troubleshooting Licensing
3.0 Win32s: Installing and Uninstalling
4.0 Receiving Growstub Errors
5.0 Uninstalling SmartCAM
1.0 Troubleshooting the Installation:
1.1 Basic guide for doing a clean install.
Version 9.x and Higher, All platforms
A. For Windows 3.1x install latest Win32s. NOTE: Do not install Win32s
on 95 or NT.
(Steps B,C, and D apply if a previous install of SmartCAM has been performed)
B. Delete the [ElanLM] and "Keydirectory=" lines out of WIN.INI.
C. Delete the file C:\WINDOWS\SMARTCAM.INI.
D. Delete the files C:\WINDOWS\SYSTEM\ELM*.DLL.
E. Install Adobe Acrobat Reader.
F. Install the version 9 SmartCAM application using the following locations:
-
Platform:
Windows 3.1x/95:
NT 3.5x:
-
SmartCAM Path:
C:\SM9\
C:\SM9\
-
INI Path:
C:\SM9CFG\HOME\
C:\USERS\DEFAULT\HOME\
-
Keydir Path:
C:\SM9\KEYDIR\
C:\USERS\DEFAULT\KEYDIR\
-
(Substitute your desired Drive and Directories as needed).
G. For FreeForm, ensure the PDELIB_TMP Environment Variable points to:
C:\SM9\TEMP_IMP
H. Before entering License Key, verify System Server Code, Product,
and Version of your SmartCAM application with those on the License Fax
Form.
I: NOTE: To also run pre-version 9 SmartCAM, copy the license key files
from C:\SM8\KEYDIR TO C:\SM9\KEYDIR
(C:\USERS\DEFAULT\KEYDIR for NT users).
(Substitute your desired Drive and Directories as needed).
1.2 Version 9.x files get installed into a SM8 directory
All versions, All platforms
Note: In V.9.2 and higher applications you can avoid the following by
choosing "Custom Install" when installing the application.
This happens during an upgrade. The installation sees the "SmartCAMPath="
keyword in the SMARTCAM.INI file (which points to C:\SM8\) and installs
version 9 applications in that directory. If you prefer to have a separate
directory for version 9 applications, you can re-install version 9 SmartCAM
and specify C:\SM9\ as the SmartCAM Path when you are prompted.
The installation also sees the "Keydirectory=" keyword in the WIN.INI
and uses that directory as well. This is OK as long as you do not delete
the Keydir directory under the SM8 tree. Pre-version 9 and version 9 applications
can share this location (e.g: C:\SM8\KEYDIR\).
NOTE: When you decide to remove pre-version 9 applications, you have
two options regarding your license keys: - Preserve just the C:\SM8\KEYDIR\
directory and files. Delete all the files in C:\SM8\ and it's other sub-dirs.
- Or move the files to a new location, then edit the WIN.INI - [ElanLM]
- "Keydirectory=" keyword to point to the new location.
For example, you could specify C:\SM9\KEYDIR\.
1.3 "Cannot Find Winsock.dll" error
Version 9.0 and 9.1, Win 3.1 Only
This problem occurs in Windows 3.1 because WINSOCK.DLL is not shipped
with the Operating System unlike Windows 95 or NT. It is also not loaded
on the hard drive when installing SmartCAM.
Workaround: Copy and Rename another DLL
Go to your C:\SMARTCAM\SYSTEM directory. If you followed the defaults
while installing, your SmartCAM directory should be the SM9 directory.
In the C:\SM9\SYSTEM directory, you will find a file named ELM.DLL. Highlight
the ELM.DLL file and go to File - Copy. The "From" field should read ELM.DLL
In the "To" field, type C:\SM9\SYSTEM\WINSOCK.DLL.
1.4 Communicate custom machine settings seem to be missing.
Version 9.X and Higher, All Platforms
The pre-version 9 setting files are still available. The base path
in the COMM.INI file has changed from: C:\SM8\ to: C:\SM9\SHARED\
You can either copy the original settings files (*.SC) to the new location,
or modify the COMM.INI so the paths point to the old location. If you copy
the original files, any with EIA code type have paths referencing their
EIA tables. These paths need to be changed to reflect the new location
as well (C:\SM9\SHARED\EIA).
1.5 "Fatal Error: 1: Could not open resource file"
Version 9.X and Higher, All Platforms
The "CFGPath=" keyword of the SMARTCAM.INI file is either missing or
pointing to an invalid location. Version 9 applications now use this keyword
to locate their .INI files. The defaults are C:\SM9CFG\HOME\ for Windows
3.1x/95 and C:\USERS\DEFAULT\HOME\ for Windows NT. This keyword is normally
added during version 9 installation.
1.6 "11502: Job Operations Setup Failed to Initialize"
Version 9.X and Higher, All Platforms
This message is followed by the message: "12028: Diagnostic from PREPROC():
Failed to initialize. 12041: Fatal error in file C:\SM9\MILL\JOSDEF\MAUTOID.FMT."
(for Milling applications). TAUTOID.FMT for Turning, FAUTOID.FMT for Fab,
or WAUTOID.FMT for Wire.
This is usually caused by a missing Windows Temp directory or lack of
write permissions to it in Windows NT. You can set you Windows Temp directory
in Control Panel-System-Environment. Make sure whatever directory specified
there exists and users have write permissions to it.
1.7 Installation Notes for Windows NT Users
Version 9.X and Higher, Windows NT
The User Account Home Directory is used during SmartCAM installation
on Windows NT.
If you are logged in as Administrator when installing SmartCAM, you
must take into consideration the permissions of the Administrator's Home
Directory and its sub-directories.
For new SmartCAM installations:
-
The default Destination Path is:
-
The default Configuration Files Path is:
C:\USERS\<USER_HOME_DIR>\
-
The default License Key Directory is:
C:\USERS\<USER_HOME_DIR>\KEYDIR\
Where <USER_HOME_DIR> is the Home Directory of the User
Account performing the SmartCAM installation.
For update SmartCAM installations:
-
The default Destination Path and Configuration Files
Path locations are obtained from the \winnt\SMARTCAM.INI
file.
-
The default Key Directory location is obtained from the \winnt\WIN.INI
file.
Recommendations:
Ensure that these locations have adequate permissions to allow those User
Accounts that are running SmartCAM to access (read/write) files. This
is required to access and update the application settings files and license
key files.
-
You can use the Custom Installation Type to specify alternate
locations for the:
-
Configuration Files Path:
( For example: C:\SM9\INI\ )
( For example: C:\SM9\KEYDIR\ )
This is suggested if the default locations require restricted permissions.
-
Check the User's environment variables in Control Panel-System-Environment.
If the TEMP environment variable and directory do not exist on the
computer or you do not have write permissions to it you may encounter the
"JOS Failed To Initialize" error.
2.0 Troubleshooting Licensing:
2.1 Error #'s and Their Causes
Version 9.X and up, All platforms
#500 - Fatal license Manager error. An error occurred while attempting
to make a connection between the application and the license server.
#510 - The license demon is now reachable. Access to the license server
has been fully restored.
#511 - There is a network or system license error. A license could not
be issued to the application, or a connection could not be made to the
license server.
#514 - This means no data file can be found in the keydir (i.e., 14a
for A3D).
#515 - This means the clock has been moved backwards (user will be down
for length of time clock was set back).
#516 - This means the data file is bad (i.e., 14a for A3D).
2.2 Steps to troubleshoot Licensing errors:
Version 9.X and up, All platforms
A. If you are entering a temporary key, make sure it is current and
for the correct product.
B. Check the current date used by your operating system. Make sure it
is correct; month, day, AND year.
C. Make sure the Win.ini section "ElanLM=" is pointing to the full key
directory path.
D. Make sure the Keydirectory path exists and you have permissions to
write to it. An example would be c:\sm9\keydir, for version 9.x applications.
E. (Permanent keys only) Check server code. If your code has changed
since the time you sent your license request form in your keys will not
work. Compare the server code on the fax you have recieved from SDRC/CAMAX
and the code displayed in the License Key Utility under "File Modify".
If it has changed you need to request new keys. Server codes usually change
because hard drives are replaced or reformatted.
F. Check the Keydirectory for existing license files. Version 9 and
up files are a 2 digit number followed by the extension ".lic". If a license
file(s) exists or has a ".lit" extension instead, you may try deleting
the files and then reentering your key.
G. (Permanent keys only) Check server code. If your code has changed
since the time you sent your license request form in your keys will not
work. Compare the server code on the fax you have recieved from SDRC/CAMAX
and the code displayed in the License Key Utility under "File Modify".
If it has changed you need to request new keys. Server codes usually change
because hard drives are replaced or reformatted.
H. Check to make sure the SmartCAM product shows up under products installed
in your SmartCAM.ini file. (if it is not then install did not complete)
I. Many times licensing errors can be eliminated by a clean
re-install of SmartCAM
3.0 Win32s Errors
3.1 General Win32s troubleshooting
Versions up to 9.2, Windows 3.1X
Microsoft Win32s files allow 32 bit applications to run on a 16 bit
platform (Windows 3.1x). Version 9.1 and earlier Windows SmartCAM applications
came with Win32s V.1.25, which must be installed on Win 3.1x in order for
SmartCAM to run properly. V.9.2 comes with 2 different versions of Win32s.
Refer to your V.9.2 Release Notes for more information on choosing the
correct version. V.10 and higher SmartCAM applications do not run on Windows
3.1 and do not need Win32s files Never try to install Win32s files on Windows
95 or Windows NT.
3.2 Installing Win32s
Versions 9.2, Windows 3.1X
This information is supplemental to that found in the Version 9.2 Release
Notes
To run SmartCAM Visual CTK and CAM Connection on Windows 3.1X you must
also run the Microsoft Win32s extension. This extension enables the faster
32-bit applications to run on the 16-bit Windows platform.
Unfortunately, the current version of Microsoft Win32s has compatibility
problems with some computers. When using Win32s 1.30, these computers cannot
run any Win32s-based application; including the FreeCell test program that
is installed with Win32s. Errors may occur when the application starts
up, or disk access errors may occur while running an application.
With the emphasis on Windows 95 and Windows NT, Microsoft will not be
updating Win32s.
If you have already installed SmartCAM and Win32s version 1.30, and
applications run without "Unexpected DOS error: 21" errors, you do not
need to be concerned about the problem.
If you have not installed SmartCAM or any version of Win32s, install
and test Win32s before installing SmartCAM. The SmartCAM Release CD contains
both version 1.30 and version 1.25 of Win32s. The directories are:
\win32s Win32s version 1.30
\w32s125 Win32s version 1.25
To test version 1.30 on your computer, install it from the CD, then
run the FreeCell test program. If FreeCell works, version 1.30 will probably
work. If FreeCell does not work, follow the steps in "Use Win32s version
1.25" below. To remove Win32s version 1.30 and reinstall version 1.25.
If you encounter a problem during testing, or after installing SmartCAM,
you have the following options:
Use Windows 95 or Windows NT
Neither of these operating systems require Win32s; while both offer
a more stable working environment, better memory management, and a measurable
overall system speed increase. The minimum hardware requirements to run
the SmartCAM applications are sufficient to run Windows 95. The FreeForm
Machining minimum requirements are sufficient to run Windows NT
Use Win32s Version 1.25
If you do not use Visual CTK or the CAM Connection, run Win32s version
1.25.
If you have installed Win32s version 1.30 and are experiencing problems
follow the instructions below to remove Win32s and install version 1.25.
1. Use a text editor to open the system.ini file (in the c:\windows
directory), find the [386Enh] section, and remove the following line:
device=c:\windows\system\win32s\w32s.386
2. Delete the following files from the c:\windows\system\ directory:
win32s.ini
w32sys.dll
win32s16.dll
winmm16.dll
3. Delete the files from the windows\system\win32s subdirectory, then
remove the directory.
4. Restart Windows
5. To install Win32s version 1.25 from the SmartCAM Release CD, run:
<cddrive>:\w32s125\setup.exe
3.3 Uninstalling Win32s
Versions up to 9.2, Windows 3.1X
A. Remove the Win32s VxD line from the Windows SYSTEM.INI file in the
[386Enh] section:
device=C:\WINDOWS\SYSTEM\WIN32S\W32S.386
B. Delete the following files from the "Windows System Directory":
c:\windows\system\win32s.ini
c:\windows\system\w32sys.dll
c:\windows\system\win32s16.dll
c:\windows\system\winmm16.dll
C. Delete the "\windows\system\win32s" subdirectory:
C:\windows\system\win32s\*.*
D. Restart Windows
4.0 Growstub Errors:
Versions up to 9.2, Windows 3.1X
The Growstub error will occur in SmartCAM MS-Windows products if the
MS Mouse 9.0 or 9.01 driver is loaded in conjunction with pointer.exe (pointer.exe
loads with the MS Mouse driver).
Other possible problems related to this error include:
The pointer might not snap to the default button in a dialog box.
Attempts to access the Mouse Manager in the MS-Windows Control Panel
cause the Mouse Manager to crash and the Control Panel to quit.
Fix:
In order to stop this error from occurring, you can get an updated
version of the mouse driver from Microsoft, or remove the driver from the
win.ini file.
Steps to remove the driver from the win.ini file:
-
Open the win.ini file, located in the windows directory.
-
Locate the [windows] section of the win.ini.
-
Locate the line that reads load=c:\mouse\pointer.exe.
-
Remove everything to the left of the load=. (See examples below.)
win.ini before edit:
[windows]
.....
load=c:\mouse\pointer.exe
.....
win.ini after edit:
[windows]
.....
load=
.....
5.0 Uninstalling SmartCAM
Version 9.X and Higher, All Windows Platforms
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