Answer:  If any of the following things has happened to the computer that SmartCAM is installed on, the "system server code" will have changed.  You will need to request new license keys from SmartCAMcnc if:

• Computer crash causing you to reformat your hard drive

• Replacing your network card

• Changing the name of your computer (Host ID)

• Upgrading your computers operating system (for example: upgraded your operating system from Windows® 2000 to Windows® XP) 

• Moving your SmartCAM application from an old PC to a new PC.

Answer:  Open the SmartCAM License Manager.  Compare the the system server code at the top of the "Enter License Key" form with system server code that is on your long-term key documentation.

• To open the SmartCAM License Key utility, go to All Programs, SmartCAMv14 and select License Manager V14.

• Click on "Key" then "Enter License Keys" to bring up this form.

• Compare the System Server Code shown in this window with the System Server Code that is on the long-term license key sent to you the last time you requested long-term keys. If the numbers are different, you will need to submit a new Long-Term License Key Request to SmartCAMcnc.

Answer: There is either no network card installed on your computer, or 'Media Sense' has turned off one or more of your existing network cards.

• A network card is required for SmartCAM licensing. Please see System Requirements here:
  SmartCAM System Requirements

  Or if you have not done so, please download and read the SmartCAM Installation Guide found at the top of the Customer Download page, or a copy of it can be found here:
  SmartCAM Install Guide

• If your computer has a network card but is not connected to a network, it is likely that your system is using Media Sense to turn off your inactive network card. If you have multiple network cards (an on board and a wireless, for example) the system may see one or the other depending on how you are connected. Disabling Media Sense will ensure that all network cards remain on and provide a stable server code. Please see this technical bulletin about how to turn off Media Sense:
  Information about Media Sense

Answer:  Fill out the information in the "Create Key Request Form" from the SmartCAM V14 License Manager.  After completing the form, click the "OK" button.  This will save a file to your computers hard drive called "reqform.txt".  Use this file to upload or attach on the SmartCAMcnc Key Request web site.

• To open the SmartCAM License Manager, go to All Programs, SmartCAMv14 and select License Manager V14.

• Click on "Key" then "Create Key Request Form" to bring up this form".

• Fill out the Generate Request Form. Please enter the email address (A) of the person that is to recieve the key. Be sure that the SmartCAM products you have purchased and installed are added to the "Requested Products" field (C). Click on the "OK" button to save the file "reqform.txt" (B)

• Use Windows Explorer to find "reqform.txt" (B) If you are not sure where to look, click on "Start" then "Search" and then "Find All Files or Folders".  Type the file name "reqform.txt" (less quotes) in the file name field and click "Search".

• When the file is found, note it's location. This is the file to attach to your SMA key request, or upload for non-SMA requests:

• Go to the SmartCAMcnc website, enter the "License Keys" page and follow the instructions outlined there.

• Please add a brief explanation as to why you are requesting a new license key (i.e. hard drive crash, new computer etc.) to the email, or in the "Notes / Special Instructions" box of the Check Out page.

Answer:  Send email to:

• keyrequest@smartcamcnc.com